Question: When will the PIN open the gate?

Answer: A player will receive a pin when completing their booking online. The pin will be valid from 10 minutes prior to the start of their booking time and expire 10 minutes after the end of their booking time. The pin will not open the gate outside of these times.

Question: My PIN is not working what do i do?

Answer: There are two likely reasons for this. 1. You have booked within the last 30mins and the booking hasnt processed. or 2. You have entered the PIN incorrectly.

If you have a problem opening the igloo lock, please call Steve on 0418 394 299.

Question: Could a player get locked inside?

Answer: No. There is another exit at the end of the court next to the club house.

Question: Can I play under lights at night?

Answer: Currently, we are not able to automate the lighting system with book a court.  We are working to upgrade the lighting so stay tuned for updates.

Question: Do I keep the pin?

Answer: The PIN will only be activated when you make a booking and it is a unique one time PIN for your use only.

Question: How Secure are credit card payments? 

Answer: All payments are managed by Stripe, which is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.  Your payment details are not stored by us, Tennis Australia or your computer/device. 

Question: What if I need to cancel my booking or it is too wet to play?

Answer: You can cancel your booking using the online Book a Court system up to 3 hours in advance and receive an automatic refund. Just log into your account and select My Bookings to cancel the relevant booking. Refunds will not be provided after that time unless you were unable to play due to wet weather. If your booking is washed out you will need to contact the club within the next two days via wongaparktennis@yahoo.com.au for a refund to be issued.

Question: Who do i contact for more information about court bookings?

Answer: Please call Steve on 0418 394 299 or email wongaparktennis@yahoo.com.au