COACHING POLICY
FEES & PAYMENTS
- Fees are due in full by the invoice due date.
- Invoices not paid in full by the due date will have a 10% late fee applied
- Invoices not paid 7 days after the due date will result in lessons being cancelled
- Invoices not paid 14 days after the due date will result in the account going into collections through VCAT. An additional $500 admin fee will be applied to the invoice.
EXTREME WEATHER POLICY
- Our dedication to providing a duty of care to our clients means that sometimes we may have to cancel lessons.
- In the event of this, we will always send an SMS [ideally] 30 minutes before lessons are due to begin.
- Lessons will always be on unless indicated by ETA staff via text.
Heat Policy
- Lessons will be conducted in line with the Tennis Australia Heat Rule - which is 36o.
- When the temperature reaches 36o lessons will be cancelled & notification will be sent via text to clients.
Wet Weather Policy
- Lessons will be cancelled when the court surface becomes too dangerous due to wet weather.
- Lessons can still be conducted in rain until the playing surface is deemed unsuitable.
- Cancellations are at the sole descretion of the coach conducting the lesson.
- Lessons that are cancelled under the wet weather and heat policy will be entitled to a make up lesson.
- Clients who choose not to attend & the lessons are conducted will not be entitled to a make up lesson.
The golden rule: If you do not receive a text message advising cancellation then assume the class is going ahead.
DISCLAIMER: VARIATION TO SERVICES
The Client acknowledges that Elite Tennis Academy reserves the right to cancel, update or vary the Program, including but not limited to, timing, terms, prices, fees, format or coaches in relation to its services without notice at its sole discretion.
PHOTOGRAPHY CONSENT
The Client agrees to any official photography, and use of images by Elite Tennis Academy for professional purposes. Notification must be given in writing if you do not consent to any form of photography.