Under Tennis Australia's Members Protection Policy, the club is required to appoint a Member Protection Information Officer (MPIO) to fulfil the functions set out below. In the absence of a volunteer taking on the MPIO role, the President will fulfil the duty.

An MPIO plays an important role in the sport of tennis. They are appointed to act as the first point of contact at a club for any enquiries, concerns or complaints of harassment, abuse and other inappropriate behaviour. The MPIO provides information and moral support to the person with the concern.

The basic functions of an MPIO are to:

• be accessible and approachable to all members
• maintain confidentiality for all members
• ensure the safety and welfare of members
• monitor and record both complaints and concerns from members
• understand and follow club policies and procedures in relation to Member Protection
• understand the Tennis Australia Member Protection Policy and Safeguarding Children Code of Conduct
• identify options for resolution of conflicts
• provide relevant persons with the appropriate reports/documentation resulting from mediation.