Welcome to a new membership year at NBTC! Our club uses an online membership system – Hello Club – to make managing your membership easier.

💡 What This Means for You

With Hello Club, you’ll now be able to:

✅ Easily update your profile and contact details

✅ Receive automatic renewal reminders and invoices

✅ Renew your membership online in just a few clicks

✅ Make secure online payments for membership fees

📧 Getting Started

We’ve sent out a Welcome Email (subject: “Welcome to NBTC, [Your Name]”) when your membership application was processed. Please check your inbox and your spam folder just in case!

📌 What you need to do:

Follow the instructions in the email to activate your Hello Club account.

Once logged in, here’s where to go:

• Membership Page – Check your membership status and renew

• Account Page – Pay your membership fees and download invoices/receipts

• Profile Page – Update your personal and contact information

❓Frequently Asked Questions

Q: Why do I need to set up an account?

A: Hello Club helps the club streamline membership management and gives you control over your membership and contact details. You will need to have an account to make casual court bookings.

Q: I can’t find the Welcome Email. Can you resend it?

A: Yes, please email us at [email protected], and we’ll be happy to resend it.

Q: How much is the renewal?

A: The membership portal automatically calculates your renewal fee based on your membership type. The official membership fee schedule (as set by the AGM each year) is published here: 👉 NBTC Membership Fees

Q: There are transaction fees on credit card payments. Can I pay by bank transfer?

A: Yes! You can pay by bank transfer with no transaction fees.

Select “Pay Later” after renewing your membership. EFT details are also included on your invoice (available on the Account Page). Please note that your account balance may take a few days to update, as bank transfers need to be reconciled manually.

📝 Don’t forget to include your full name and mobile number in the payment reference.

Q: I already transferred the membership fee, but my account still shows an outstanding balance.

A: Bank transfers require manual reconciliation, so it may take a few days to update. If you have paid the membership fee and your account still shows an amount owing for over a week, please send an email to [email protected].

Q: My membership category doesn’t look right. How do I correct it?

A: Please email [email protected] and let us know. We’ll help you update your category. Some membership categories have age or special restrictions. If the club is unable to verify your eligibility, you may need to renew as an Adult membership category.

Q: Why did I receive multiple Welcome Emails?

A: If your email address was used for multiple members (e.g. junior dependents or other family members) during the application process, you’ll receive a Welcome Email on their behalf.

You can either:

• Follow the instructions to add their profile to your account, or

• Forward the email to them so they can sign up for their own account.

If you need help updating their membership record, contact us at [email protected].

Q: I’d like to upgrade to a Family membership bundle. What do I do?

A: We’d love to welcome more of your family to the club!

Please fill out the application form and then send it to [email protected] and mention that you’re switching to a family membership bundle.

Q: I am currently in a Family membership bundle. Can I switch to an individual membership?

A: Absolutely! Just write to [email protected], and we’ll help with the transition.

Q: I do not want to renew my membership. What should I do?

A: Please email [email protected] to let us know.

Then, return your access card by placing it in an envelope and dropping it into the club mailbox near the entrance gate and court 3. Alternatively, you can hand the card to one of the committee members.