Frequently Anticipated Questions

 

How do I make a booking from TTC’s website?

At the top RH corner you sign in to your account.  Click 'Court Hire' to view the Booking Sheet.

Click a booking slot (date / court / time).  Note the half-hour charge.  Extend the duration as needed.  [Members only: do ‘Add Player’ for each non-member guest (a fee is payable)].  Confirm and Pay by credit card.  You will receive an email and SMS of your booking details.

 

Why doesn't my booking PIN work?

1.  You might not have booked far enough ahead.  This is a common problem.

When you book online your booking information, including your PIN, needs to be sent from the booking software to the hardware (keypad) at the club. The PIN will not be effective until then. Typically that takes about 15 minutes but sometimes there is a delay.  Try to book more like an hour ahead to be safe.

2.  You might not really have a valid booking

To confirm that you really have a valid booking check that the booking is listed.  Follow the instructions under 'How do I check what bookings I have?'  (next).
 

How do I check what bookings I have?

On the website at the top RH corner sign in to your account.  Click 'Court Hire' to view the Booking Sheet.

Click VIEW MY BOOKINGS.  The left-hand tab lists BASIC BOOKINGS.  These are the bookings you have made yourself.  The right-hand tab lists ADVANCED BOOKINGS.  These are bookings TTC Admin has made on your behalf, for example ‘recurring’ bookings.

 

As a member why am I being quoted non-member rates?

Did you sign in?   If you have signed into your member ClubSpark account but you are not being quoted member rates please contact us.

Many family memberships have only one ClubSpark account with membership rights: that of the 'main contact' who paid for the membership.  If in a family membership you later decide you would like another family member to have their own account so that they can independently sign in and make bookings at member rates please identify the membership and the member and email us at turnertennisclub@gmail.com.

 

How does the lighting work?

Court lighting is enabled by a light sensor.  The lights will work if:

1/ the sensor determines it's dark enough that lights are needed, AND ...

2/ your booking PIN is correct (when you enter it the keypad trim flashes green and it unlocks the gate for you), AND ...

3/ you have entered your booking PIN during the period of your booking (no earlier than 10 minutes before the booking start time).

Note that the lights are enabled by the light sensor irrespective of whether we have 'charged' for lights.  We charge for lights if dawn / dusk times indicate that lights will be needed for at least 15 minutes within any half-hour booking slot.  If it's dark enough the lights will be enabled even if we have not charged for them.

 

When will the lights turn off?

The lights will remain on until 15 minutes after your booking end time. 

 

Why didn't the lights turn on when it got dark?

The most likely explanation is that you didn't enter your booking PIN during your booking period.  The booking period starts 10 minutes before the booking start time.

This sometimes catches people out when they arrive and find the gate is unlocked.   Either they don't enter their PIN or they enter it too early (before the booking period has started).  Either way, the PIN has not been provided for the booking so the lights are not enabled. 

If this happens just enter your PIN and the lights will come on.

 

Why did the lights go off  15 minutes into my booking?

Most likely you had not correctly entered your PIN in the booking period (starting 10 minutes before the booking start time).

If  the lights are still on from the previous booking  you might  start playing without realising that you had not correctly entered your booking PIN.  However the lights are only on as the trailing (overlap) 15 minutes from the previous booking.  Without your PIN to extend their operation they will then turn off. 

If this was the problem just enter your PIN and the lights will come on.

 

Can I turn the lights off if I leave early?

If your booking is a recurring booking (made by TTC Admin for you), the answer is no.  The lights will need to remain on.

If you made your booking online the answer is yes. Sign in to ClubSpark and cancel your booking.  This will turn off the lights 15 minutes later. 

 

Can I play under lights at 6am?

Yes. 6am bookings will typically need lights. The booking charge reflects this. The lights will come on because you have keyed in your PIN and the light sensor detects lights are needed.

 

Can I book two courts online?

Yes, but not in a single booking.  You would need two bookings and potentially two payments.

 

What bookings are at member rates?

Members can book one session per day at member rates.  Your membership status is identified by your ClubSpark login.  With your member login you can book to play every day at member rates but not to play twice on the same day.  This is to facilitate fair access for all members, particularly at peak demand.

If your group wants to book a second session for the same playing day, the second booking would need to be made from a second ClubSpark login and the membership status of that second login would determine the hire charge for that booking.  If you are playing with other members the second booking could be made at member rates by one of the other members. 

If you have a family membership a second booking can be made at member rates by one of the other family members.  The simplest way is for the 'main contact' (the member who submitted/renews the family membership) to select one of the other family members from the drop-down after signing in and book on their behalf. 

 

How far in advance can I book online?

Members 28 days,  non-members 14 days.

 

Can I cancel a booking I made online?

Yes. Log back in to ClubSpark, select MY BOOKINGS (top RHS), select the booking to cancel.  If done at least 2 hours before the booking start time, your credit card will be refunded in approx 2 business days.

 

What happens if there is a power loss?

A back-up battery covers outages up to 24 hours.  That supports communications and gate operation.

 

I’ve changed my email address. How do I update my ClubSpark account?

Sign in to your account on the website, edit your profile and update the email address.  Save, logoff and sign in again to verify.  Any problems: contact Tennis Australia Support at play@tennis.com.au.

 

Who do I contact if there is a system technical problem?

Tennis Australia supports the ClubSpark system. Call 1800 PLAY TENNIS (1800 752 983).
Monday – Friday: 8am till 6pm
Saturday: 10am till 4pm
Sunday: Closed

 

How will I recognise the charge or refund on my credit card statement?

It’s identified as Turner Tennis Club in both cases.