Complaints Policy

1. If any person considers that ant Club Policy or Procedure have been breached they may make a complaint
2. A complaint must be made in writing to either:
   1. The Club President
   2. The Child Protection Officer
3. When a complaint is received the complainant will be asked whether they wish the club to -
   1. Listen and advise the complainant about what their options are; and/or
   2. Act as a mediator between the complainant and the alleged offender to try and resolve the complaint by agreement; and/or
   3. Refer the complaint to the relevant authority which may include (but not limited to); Eastern Districts Tennis Association, Tennis SA , SAPOL.
4. Having determined the complainants wishes the club will -
   1. Act in accordance with the complainant’s wishes
   2. Keep the matter confidential
   3. Inform the relevant government authority, if required by law.

Penalties

If the Club considers that a person to whom this policy applies, has breached a Club Policy or Procedure, it may impose any one or more of the following penalties:

• Direct that the offender attend counselling to address their conduct
• Recommend that the appointment of any role which the offender holds within the club is terminated.
• Suspend the offender from competition for such period as the club sees fit.

Terminate the membership of the offender with the club