Court Hire – Bookings Removed/Replaced Issue
Tennis Australia are looking into a current issue where bookings may be removed/replaced on the Clubspark booking sheet/module due to two bookings being booked at approximately the same time.
The scenario where this may occur is as follows:
- Player 1 selects court 1 for 15:00 – 16:00 and is sitting on the checkout page.
- Player 2 selects court 1 for 15:30 – 17:30 and proceeds to book the court.
- Player 1 then proceeds with booking court 1 for 15:00 – 16:00.
Both players will successfully make their booking and receive the subsequent booking confirmation email, however, the player 2 booking will be removed and replaced by player 1 on the booking sheet/module due to this issue.
They are currently working with the Developers to fix this issue, and will be proactively contacting affected bookings to attempt to minimise the impact to clubs and players as much as possible.
Please note that this issue is not affecting every booking being made.
If you have any questions regarding this issue, please reach out to Tennis Australia's friendly Customer Support Team via 1800 752 983.
Please note: expected resolution time for this issue is Thursday 17th August