Matt Gregory Tennis

Policies

1) Invoicing / confirming your enrolment

Clients will be emailed invoices prior to the commencement of each term. Accounts must be paid in full by their due date to secure your spot in our program. MG Tennis term dates are in line with the Victorian Government School Dates. MG Tennis does not invoice for Public Holidays as there is no coaching on these days. If you would like to make a change to your class or do not wish to continue with your lessons for the following term please email danniskiba@gmail.com or text on 0417 578 665.

2) Public Holidays

There is no coaching on Public Holidays. You will not be invoiced for any Public Holiday therefore you will not need a make-up lesson. In the instance that a Public Holiday falls on a Monday, no coaching will run on the Saturday and Sunday prior, unless prior arranged with your coach. In the instance that a Public Holiday falls on a Tuesday, please check with your Coach that there are still lessons on the Monday and weekend prior. All term dates will be clearly outlined on your invoice.

3) Weather - Wash Out / Heat Out

In the event of a wash-out or a heat-out due to the weather you will be sent a text message by your Coach at least half an hour prior to your lesson to notify you that the lesson has been cancelled. Your Coach will endeavour to text as soon as possible but sometimes may have to wait until close to the lesson to determine the right decision. Please do not call your Coach to enquire if the lesson is going to proceed, if you have not heard from us assume the courts are playable and attend your lesson as usual. If the lesson is cancelled due to weather please check with your Coach as to when you can attend a make-up lesson.

4) Illness / Injury

You must notify MG Tennis no less than 12 hours prior to your lesson if you can not make it due to illness or injury in order to arrange a make-up lesson. If you are enrolled in a private lesson please contact your Coach directly to schedule a make-up lesson. If you are enrolled in a group lesson please contact Danni via text on 0417 578 665 with: Student name, Venue name, lesson time and reason for not attending. Only 2 make-up lessons will be available per student per term for illness/injury and at least 12 hours notice must be provided. These must be completed within the same term.

5) Travel

Please notify MG Tennis via email at the beginning of each term if you are missing any lessons due to travel arrangements. Students will be offered opportunities to attend make-up lessons. If it is not possible for make-up lessons, at MG Tennis’s discretion we may agree to adjust the invoice for the weeks that the student can attend lessons.

6) Make-up Lessons

Make-up lessons are only available to students who have met the criteria listed above. If we have not been notified as to why you were unable to attend with sufficient notice you will not be offered a make-up lesson. Make-up lessons are only available within the same term. There are only 2 make-up lessons per student per term. Make-up lessons are the students’ responsibility to follow-up. Make-up lessons must be made up, these will not be refunded. Students can attend another similar class at any MG Tennis venue for a makeup lesson. If you are enrolled in a private lesson please contact your Coach directly to schedule a make-up lesson. If you are enrolled in a group lesson please contact Danni via text on 0417 578 665 with: Student name, Venue name, lesson time and reason for not attending.

7) Moving up ball policy (hotshots)

The ages for different balls is merely a guide. MG Tennis will be in contact with you when your child is ready to move up to the next ball stage. Please do not assume your child will move up to the next level when they reach a certain age. All balls stages are by skill level.

8) Free trial policy

Free trials are not available. There are limited spaces available in classes and no place will be held for any person until full payment is made. Even if you express an interest in a class, this does not guarantee a place.

9) Parents watching/staying/leaving during lessons

If your child is comfortable with you leaving them during coaching, you are most welcome to leave them. Parents are most welcome to stay and watch too. If it is cold, I can always open the club rooms and you can watch from the warmth inside. For Blue stage and Red ball, the coaches often encourage or ask parents to participate. This will include completing the activities or feeding balls to your child. For orange, green and yellow ball, parents are not normally required on the court, but you are most welcome to pick up tennis balls. Please ensure if you are staying during coaching that you refrain from talking/coaching your child while they are on court with the coach. Communication is of course ok if the coach asks you to feed balls during the session, but please refrain from giving technical advice during this time.

10) Borrowing racquets

The correct size racquet for the current skill level, age and height is really important. If players have the wrong size racquets it can cause their tennis technique to develop habits that will hinder their game as it progresses. You are most welcome to borrow a racquet from us, until you have purchased one for yourself. Once a player reaches green or yellow ball you should be investing in a racquet for them. If you are playing tennis outside of coaching hours, then of course you will need a racquet. We are happy to guide you on the correct size to invest in. I have plenty of junior hotshots racquets available to purchase from $20-$30.

11) Registration

Many classes fill up quickly. Registration each term is based on a first in basis. Many classes fill and have waiting lists.