Concerns, Issues, Complaints
Concerns, Issues or Complaints
For any concerns, issues or complaints about any Members at the ESC, you can follow either the Tennis Australia’s Member Protection Policy or the Qld Model Rules Grievance Procedure under Rule 12A.
Member Protection Policy
Tennis Australia’s - Member Protection Policy
Qld Model Rules Grievance Procedure
Qld Model Rules Grievance Procedure brochure - Model Rules grievance procedure
MPIO Officer
For assistance, the ESC Member Protection Officer is contactable via the Club’s email address -[email protected]. Please email the Club stating (for confidentiality purposes) - “Attention MPIO, please contact (insert Member Name) at (insert Member Email and Phone Number) about an Issue, Complaint or Concern”.