Each Igloohome padlock is integrated with ClubSpark.   

You must Sign in or Register to use online booking.

A 9-digit PIN is provided when you book a court online , also by confirmation email and SMS (if SMS is requested).

Please note the following IMPORTANT steps:

1. Press any button on the keypad to wake up the Igloohome padlock. Key in the 9-digit PIN then press the UNLOCK key (last button on the bottom right of padlock).

                * Please don’t attempt to remove the silicone cover.  It is there for weather protection *

2. The status indicator will flash GREEN twice and sound 4 short beeps (ascending) once unlocked – pull out the shackle from the padlock to open.

3. Unhook the chain and leave the padlock unlocked for the duration of your booking.

4. Please be sure the padlock is facing up and re-locked after your session if no other players are at the courts.  The padlock will automatically relock when the shackle is closed.

5. The PIN will change for every additional booking you make.

Frequently Asked Questions (FAQ)

Q1. Should I re-lock the gate behind me while I am playing?

NO – leave the padlock unlocked for the duration of your booking.

If other players have already unlocked the padlock we would still like new parties to enter their PIN so it is recorded by the lock.

Q2. When a booking is made, how long does it take for the booking PIN to become active?

Instantaneously! If a booking has been made on the spot, the booking PIN associated to that booking will work straight away – no need to book hours in advanced.

Q3. Will my booking PIN open all the locks and courts at the Club?

We currently only have one lock and one access gate which allows access to all courts via other permanently open internal gates.

Q4. The PIN will be active for the entire booking period?

YES – plus the grace period (15 minutes before booking and 15 minutes after booking). DO NOT extend play beyond your booked time to respect other users who have also booked courts. If you wish to extend your booking, then you need to make an additional court booking (if the court is available) BEFORE your current booking expires.

Q5. I entered the wrong PIN too many times – what do I do next?

Put in the correct PIN before the Security Lockout alarm finishes (Low to high siren for 30, 60, then 90 seconds after entering a PIN several times) OR wait for the lockout period to elapse and then enter the correct PIN.

Q6. The lock has a plastic cover on it – should that stay on?

YES - the silicone cover protects the lock against adverse weather conditions.

Q7. My booking PIN courtside is not working – what should I check?

Players:

Booking PINs are created in Clubspark by making a booking online.

First, confirm you are entering the correct 9-digit booking PIN, then press the UNLOCK key.

You should hear 4 fast ascending beeps and see the LED flash GREEN twice if the PIN is correct.

Also, check you are using the correct PIN for the current booking date/time – booking PINs are only valid for an individual booking (within the grace period to allow for entry and exit around the time of the booking).

Q8. Need HELP?

Emergency contacts if you need HELP are these Ingham Tennis Association committee members:

Steven Dahlstrom              0488 763 270

Richard Peeke                     0428 152 125